Simulated Customer Support Experience

Get ready for a challenging customer support scenario. Navigate an intense interaction with an angry customer, addressing concerns with precision and empathy. Embrace the pressure, showcasing exceptional support and negotiation skills to uphold our service's reputation.

Category: Soft Skills
Grades: Grades 9-12
Variant: Guided
Plays on: VRDesktopWeb
Microcredential: Customer Service

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Lab objectives and outcomes

Students will be able to apply empathetic communication techniques to de-escalate an angry customer's emotional state.
Students will be able to demonstrate precise problem-solving and negotiation skills to resolve a complex customer issue.
Students will be able to analyze the impact of their customer support interactions on customer satisfaction and service reputation.

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Suggested activities

Simulated Customer Support Experience Quiz

Pre-assessment

Open

Simulated Customer Support Experience Discussion

Post-assessment

Open

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

Powered by SimGenie AI

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

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