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Customer Service

Can resolve difficult customer situations and de-escalate conflict.

Simulations: 4 simulations
Issued by: SimInsights

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Simulations

Simulated Customer Support Experience
Get ready for a challenging customer support scenario. Navigate an intense interaction with an angry customer, addressing concerns with precision and empathy. Embrace the pressure, showcasing exceptional support and negotiation skills to uphold our service's reputation.
Soft SkillsGrades 9-12VRDesktopWeb
Improving customer service in difficult situations
Work with Elyssa Johnson to foster a positive work environment to support employee growth when serving difficult customers.
Soft SkillsGrades 9-12VRDesktopWeb
Making a bad situation better
Work with Allysa Martin and learn how you can be the change you want to see in the workplace to help create a supportive work environment for you and your team.
Soft SkillsGrades 9-12VRDesktopWeb
Customer Experience and Conflict Resolution
Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.
Soft SkillsGrades 9-12VRDesktopWeb

Customer Service Microcredential | Skillful