Making a bad situation better

Work with Allysa Martin and learn how you can be the change you want to see in the workplace to help create a supportive work environment for you and your team.

Category: Soft Skills
Grades: Grades 9-12
Variant: Guided
Plays on: VRDesktopWeb
Microcredential: Customer Service

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Teach a class or team

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Lab objectives and outcomes

Students will be able to identify key characteristics of an unsupportive work environment as presented in a simulated scenario.
Students will be able to demonstrate effective communication and intervention strategies to foster a more positive workplace dynamic.
Students will be able to evaluate the impact of proactive actions on improving team morale and overall work environment.

Missing Person
Act as a 911 Operator on the job who gets a call about a Missing Person.
Soft SkillsGrades 9-12

Suggested activities

Making a bad situation better Quiz

Pre-assessment

Open

Making a bad situation better Discussion

Post-assessment

Open

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

Powered by SimGenie AI

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

Domestic Violence

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Act as a 911 Operator on the job who gets a call about Elder Abuse.

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Gang Violence

Act as a 911 Operator on the job who gets a call about Gang Violence in the area.

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Fire Outbreak

Act as a 911 Operator on the job who gets a call about a fire outbreak.

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Customer Experience and Conflict Resolution

Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.

Soft SkillsGrades 9-12