Customer Experience and Conflict Resolution

Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.

Category: Soft Skills
Grades: Grades 9-12
Variant: Guided
Plays on: VRDesktopWeb

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Lab objectives and outcomes

Students will be able to apply de-escalation techniques, active listening, and empathy to address customer concerns in simulated conflict scenarios.
Students will be able to analyze a customer's emotional state and select the most appropriate communication strategy from the three key rules to de-escalate a conflict.
Students will be able to demonstrate effective conflict resolution skills, leading to improved customer satisfaction, through the practice of communication techniques.

Checking hemoglobin using fingerstick test [Timed Unguided]
Work with Elyssa Johnson to foster a positive work environment to support employee growth when serving difficult customers.
Soft SkillsGrades 9-12

Suggested activities

Customer Experience and Conflict Resolution Quiz

Pre-assessment

Open

Customer Experience and Conflict Resolution Discussion

Post-assessment

Open

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

Powered by SimGenie AI

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

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