Customer Experience and Conflict Resolution [Timed Unguided]

Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.

Category: Soft Skills
Grades: Grades 9-12
Variant: Unguided, Timed
Plays on: VRDesktopWeb

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Lab objectives and outcomes

Students will be able to demonstrate active listening by accurately summarizing customer concerns during a simulated conflict scenario.
Students will be able to apply de-escalation techniques and empathetic communication to address an upset customer's issues.
Students will be able to evaluate the effectiveness of their conflict resolution strategies based on the simulated customer's verbal and non-verbal responses.

Missing Person
Act as a 911 Operator on the job who gets a call about a Missing Person.
Soft SkillsGrades 9-12

Suggested activities

Customer Experience and Conflict Resolution Quiz

Pre-assessment

Open

Customer Experience and Conflict Resolution Discussion

Post-assessment

Open

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

Powered by SimGenie AI

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

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Gang Violence

Act as a 911 Operator on the job who gets a call about Gang Violence in the area.

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Fire Outbreak

Act as a 911 Operator on the job who gets a call about a fire outbreak.

Soft SkillsGrades 9-12

Customer Experience and Conflict Resolution

Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.

Soft SkillsGrades 9-12