Customer Experience and Conflict Resolution [Timed]

Customer Experience - Conflict Management is a VR simulation that teaches users how to handle customer conflicts by applying three key rules to improve emotional interactions. Learners practice de-escalation techniques, active listening, and empathy to resolve issues effectively, enhancing customer service skills in real-world scenarios.

Category: Soft Skills
Grades: Grades 9-12
Variant: Timed
Plays on: VRDesktopWeb

Buy simulation

Looking to build your own custom simulations? Explore HyperSkill(opens in a new tab)

Lab objectives and outcomes

Students will be able to explain the three key rules for improving emotional interactions in customer conflict scenarios.
Students will be able to demonstrate effective de-escalation techniques, active listening, and empathy to resolve customer issues within a simulated environment.
Students will be able to evaluate the impact of their communication choices on a virtual customer's emotional state during a conflict resolution scenario.

Checking hemoglobin using fingerstick test [Timed Unguided]
Work with Elyssa Johnson to foster a positive work environment to support employee growth when serving difficult customers.
Soft SkillsGrades 9-12

Suggested activities

Customer Experience and Conflict Resolution Quiz

Pre-assessment

Open

Customer Experience and Conflict Resolution Discussion

Post-assessment

Open

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

Powered by SimGenie AI

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

Nursing (Licensed Vocational Nurse) [Timed Unguided]

Ace your nursing MR interview! Hone your skills with real-world scenarios, perfect your responses, and boost confidence using our Nursing Interview Simulator. Stand out in the competitive healthcare industry.

Soft SkillsGrades 9-12

Nursing (Licensed Vocational Nurse) [Timed Unguided]

Nail your nursing interview! Practice real scenarios, refine answers, and boost confidence with our Nursing Interview Simulator. Stand out in the competitive healthcare field.

Soft SkillsGrades 9-12

Nursing (Licensed Vocational Nurse) [Timed]

Nail your nursing interview! Practice real scenarios, refine answers, and boost confidence with our Nursing Interview Simulator. Stand out in the competitive healthcare field.

Soft SkillsGrades 9-12

Electrical Technology (Electrician) [Timed Unguided]

This simulation will test your knowledge of electrical technology commonly used by electricians. You'll encounter scenarios that electricians face on the job, requiring application of electrical principles and troubleshooting techniques.

Soft SkillsGrades 9-12

Nursing (Licensed Vocational Nurse) - MR [Timed]

Ace your nursing MR interview! Hone your skills with real-world scenarios, perfect your responses, and boost confidence using our Nursing Interview Simulator. Stand out in the competitive healthcare industry.

Soft SkillsGrades 9-12