Simulated Customer Support Experience - MR

Get ready for a challenging customer support scenario. Navigate an intense interaction with an angry customer, addressing concerns with precision and empathy. Embrace the pressure, showcasing exceptional support and negotiation skills to uphold our service's reputation.

Grades: Grades 9-12
Variant: Guided
Standards: CC ELA: Writing, CC ELA: Speaking & Listening
Plays on: VR

Buy simulation(opens in a new tab)

Looking to build your own custom simulations? Explore HyperSkill(opens in a new tab)

Lab objectives and outcomes

Students will be able to demonstrate empathetic communication and active listening skills to acknowledge an angry customer's concerns.
Students will be able to apply effective de-escalation techniques to manage an intense customer interaction and progress towards a resolution.
Students will be able to evaluate the impact of their support decisions on customer satisfaction and the company's service reputation.

Suggested activities

Simulated Customer Support Experience - MR Quiz

Pre-assessment

OpenSimulated Customer Support Experience - MR Quiz (opens in a new tab)

Simulated Customer Support Experience - MR Discussion

Post-assessment

OpenSimulated Customer Support Experience - MR Discussion (opens in a new tab)

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

Simulated Customer Support Experience - MR | Skillful