Navigating Angry Conversations With Patients

Defuse patient frustration using empathy and clear communication to redirect the focus toward a solution.

Grades: Grades 9-12
Variant: Guided
Plays on: VRDesktopWeb

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Lab objectives and outcomes

Students will be able to formulate empathetic verbal responses to acknowledge and validate a patient's frustration.
Students will be able to demonstrate clear communication strategies to redirect an angry patient's focus from their frustration to a potential solution.
Students will be able to evaluate the effectiveness of various communication approaches in de-escalating patient anger and achieving a constructive outcome.

Suggested activities

Navigating Angry Conversations With Patients Quiz

Pre-assessment

OpenNavigating Angry Conversations With Patients Quiz (opens in a new tab)

Navigating Angry Conversations With Patients Discussion

Post-assessment

OpenNavigating Angry Conversations With Patients Discussion (opens in a new tab)

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

Navigating Angry Conversations With Patients | Skillful