Improving customer service in difficult situations [Unguided]

Work with Elyssa Johnson to foster a positive work environment to support employee growth when serving difficult customers.

Grades: Grades 9-12
Variant: Unguided
Plays on: VRDesktopWeb

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Lab objectives and outcomes

Students will be able to apply effective communication and de-escalation techniques when responding to simulated difficult customer scenarios.
Students will be able to evaluate the impact of different team support strategies on employee morale and customer resolution in challenging situations.
Students will be able to demonstrate an understanding of how to foster a positive and supportive work environment for colleagues dealing with difficult customer interactions.

Suggested activities

Improving customer service in difficult situations Quiz

Pre-assessment

OpenImproving customer service in difficult situations Quiz (opens in a new tab)

Improving customer service in difficult situations Discussion

Post-assessment

OpenImproving customer service in difficult situations Discussion (opens in a new tab)

Track learner progress

Run this simulation with a class and watch it happen: who started, who finished, and how long each learner took. Drill into a run to see what they actually did.

Group sessions

SimGenie acts as a built-in lab assistant. A learner who gets stuck can ask for a hint by voice, and it adapts its guidance to what they are doing in the scene.

Improving customer service in difficult situations [Unguided] | Skillful