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Conflict Management

De-escalate heated workplace situations, set firm professional boundaries, and turn conflict into structured problem-solving.

  • 9 activities

Activities

  1. 1Pre-AssessmentBaseline check on your interview structure, pitching, and negotiation intuition.
  2. 2Reading: The De-escalation MindsetA short read on treating conflict as data, the LEAPS framework, and setting firm professional boundaries.
  3. 3ASME DOL - Perform - Deadline RescueA critical pressure valve has failed its quality assurance (QA) test. The backup part is three hours away. You are trying to solve the bottleneck with your mentor.
  4. 4Deadline RescueA critical pressure valve has failed its quality assurance (QA) test. The backup part is three hours away. You are trying to solve the bottleneck with your mentor.
  5. 5ASME DOL - Practice - Team Disagreement on Next StepsPractice managing disagreements within the team about how to best proceed during a project.
  6. 6Team Disagreement on Next StepsPractice "managing up" by navigating a professional conversation with their supervisor to collaboratively address workload bottlenecks and project timeline delays.
  7. 7Addressing challenging behaviorYou are an Engineering Technology Apprentice working under your supervisor, Pat. Focuses on identifying and constructively addressing unprofessional behavior in the workplace.
  8. 8Addressing challenging behaviorYou are an Engineering Technology Apprentice working under your supervisor, Pat. Focuses on identifying and constructively addressing unprofessional behavior in the workplace.
  9. 9Post-AssessmentApply STAR, Pyramid, and BATNA to capstone-level interview and salary-negotiation scenarios.
Conflict Management | Skillful